Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.

The DigitalRev one year warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period of 1 year after the dispatch date.

What is covered:

  • Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.

  • Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.

Specific exclusions (what's NOT covered):

  • connection cables, battery, charger, remote controller, external casing, memory card, accessories, consumables and film (DigitalRev reserves the right to amend the list of consumables, optional units and accessories without prior notice);

  • software, firmware, driver compact disc, manuals and the related installation;

  • dead pixels on display panels that exceed manufacturer specifications

  • product and image sensor cleaning.

General exclusions (what's NOT covered):

  • Wear and tear

  • Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions

  • improper usage, storage or handling of the product

  • A breach of the terms and conditions of this warranty or the contract terms

  • Failure to follow our written instructions for the product, or those of the manufacturer

  • Damage or defect due to wilful neglect or negligence by anyone other than us

  • Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer

  • Modification to the product and/or software, by someone other than our representatives

  • Connection of other fittings, accessories, equipment or software to the product which were not approved by us

  • External causes out of our control which may include accidents, fire disasters or burglaries

  • Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel

  • Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract

  • Correction of errors for any non-DigitalRev or original manufacturer proprietary software

  • Loss or damage of data

  • Attaching the product to a network not approved by us, or if you have made changes to your operating or network system

The warranty is valid from the date of dispatch until the end of 1 year.

If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.

It is in your best interest to make a note of your product's item number and this should be quoted in any communication with DigitalRev.

If the product is returned to DigitalRev, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), DigitalRev cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.

DigitalRev warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of dispatch. In the event that the product is not in good working condition, DigitalRev will provide, during the warranty period, a free service. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).

We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

You must obtain an authorisation for repair from us first. The choice of repair is subject to DigitalRev's authorisation, and we may choose to specify a particular service centre.

You must inform the service centre in writing if you change your address while your product is being repaired.

You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.

DigitalRev's only obligation under this warranty is the provision of the service as set out above.

You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

The warranty is not transferable to a third party.